{"id":3566,"date":"2013-12-11T15:31:15","date_gmt":"2013-12-11T15:31:15","guid":{"rendered":"http:\/\/cognitiveseo.com\/blog\/?p=3566"},"modified":"2013-12-11T15:31:15","modified_gmt":"2013-12-11T15:31:15","slug":"questions-we-have-answers-the-cognitiveseo-help","status":"publish","type":"post","link":"https:\/\/cognitiveseo.com\/blog\/3566\/questions-we-have-answers-the-cognitiveseo-help\/","title":{"rendered":"Questions? We have answers &#8211; Improved Customer Care"},"content":{"rendered":"<p>cognitiveSEO has grown steadily over the last 2 years. Until now we only had a few official tutorials explaining how to use the cognitiveSEO platform and a lot of our customers asked for a support platform with tutorials and faqs.<\/p>\n<p>We thought about it and we built a <a href=\"http:\/\/support.cognitiveseo.com\/\">support platform<\/a> that we think will serve its purpose well.<\/p>\n<p style=\"text-align: center;\"><a href=\"http:\/\/support.cognitiveseo.com\/\"><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter  wp-image-3567\" title=\"Support cognitiveSEO - Questions? We have answers.\" src=\"http:\/\/cognitiveseo.com\/blog\/wp-content\/uploads\/2013\/12\/support-cognitiveseo.jpg\" alt=\"\" width=\"630\" height=\"516\" srcset=\"https:\/\/cognitiveseo.com\/blog\/wp-content\/uploads\/2013\/12\/support-cognitiveseo.jpg 950w, https:\/\/cognitiveseo.com\/blog\/wp-content\/uploads\/2013\/12\/support-cognitiveseo-300x245.jpg 300w\" sizes=\"(max-width: 630px) 100vw, 630px\" \/><\/a><\/p>\n<p>On the support site you will be able to find a lot of helpful information, classified in a the following categories:<\/p>\n<ul>\n<li><a href=\"http:\/\/support.cognitiveseo.com\/section\/quick-video-tutorials\/\">Quick Video Tutorials<\/a><\/li>\n<li><a href=\"http:\/\/support.cognitiveseo.com\/section\/1-using-cognitiveseo\/\">Using cognitiveSEO<\/a><\/li>\n<li><a href=\"http:\/\/support.cognitiveseo.com\/section\/2-training-case-studies\/\">Training &amp; Case Studies<\/a><\/li>\n<li><a href=\"http:\/\/support.cognitiveseo.com\/section\/3-product-questions\/\">Product Questions<\/a><\/li>\n<li><a href=\"http:\/\/support.cognitiveseo.com\/section\/4-billing-questions\/\">Billing Questions<\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<div>These categories will be constantly updated with frequently asked questions and any new feature that we will be adding to the site.<\/div>\n<p>If you are already a customer this information will highly improve your experience in cognitiveSEO, as everything is well documented.<\/p>\n<p>If you aren&#8217;t a customer you can browse the support site to get a better idea on how cognitiveSEO works, want to can and can&#8217;t do with the platform.<\/p>\n<p>We have also integrated inside the tool help videos that you can find on the majority of the widgets. Search for the &#8220;How to&#8221; icon as seen in the picture below.<\/p>\n<p><img decoding=\"async\" class=\"align center size-full wp-image-3576\" title=\"How to icon\" src=\"http:\/\/cognitiveseo.com\/blog\/wp-content\/uploads\/2013\/12\/how-to-icon.jpg\" alt=\"\" width=\"508\" height=\"241\" srcset=\"https:\/\/cognitiveseo.com\/blog\/wp-content\/uploads\/2013\/12\/how-to-icon.jpg 508w, https:\/\/cognitiveseo.com\/blog\/wp-content\/uploads\/2013\/12\/how-to-icon-300x142.jpg 300w\" sizes=\"(max-width: 508px) 100vw, 508px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>And if the support site and in-tool video tutorials still don&#8217;t solve you problem, <strong>we&#8217;d love to chat<\/strong>.<\/p>\n<p>Just mail us at support [@] cognitiveseo.com and we will be happy to quickly answer your questions .<\/p>\n<h3 style=\"text-align: center;\"><strong>We answer 90% of emails within 6 hours. Try us ;)!<\/strong><\/h3>\n","protected":false},"excerpt":{"rendered":"<p>cognitiveSEO has grown steadily over the last 2 years. Until now we only had a few official tutorials explaining how to use the cognitiveSEO platform and a lot of our customers asked for a support platform with tutorials and faqs. We thought about it and we built a support platform that we think will serve [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[131],"class_list":["post-3566","post","type-post","status-publish","format-standard","hentry","category-cognitiveseo","tag-support"],"_links":{"self":[{"href":"https:\/\/cognitiveseo.com\/blog\/wp-json\/wp\/v2\/posts\/3566","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cognitiveseo.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cognitiveseo.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cognitiveseo.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cognitiveseo.com\/blog\/wp-json\/wp\/v2\/comments?post=3566"}],"version-history":[{"count":0,"href":"https:\/\/cognitiveseo.com\/blog\/wp-json\/wp\/v2\/posts\/3566\/revisions"}],"wp:attachment":[{"href":"https:\/\/cognitiveseo.com\/blog\/wp-json\/wp\/v2\/media?parent=3566"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cognitiveseo.com\/blog\/wp-json\/wp\/v2\/categories?post=3566"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cognitiveseo.com\/blog\/wp-json\/wp\/v2\/tags?post=3566"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}